Privacy Policy App 

As of January 2024

Preamble

Data protection is a top priority for GEMÜ Gebr. Müller Apparatebau GmbH & Co. KG. The careful handling of your personal information is important to us. For this reason, your data will be treated confidentially by us in strict compliance with the applicable data protection regulations.

In the following, we explain to you which data we use on our website, at what time and for what purpose. Our aim is to help you understand how our App works and what means we use to ensure the protection of your personal data, which is important to us. We only use your personal data if we have your consent or legal permission.

In our App, we process the data that we need for the functioning of the software. In addition, we use your data when you communicate with us for the purpose of contacting us.

If you have any questions about data protection, please feel free to contact us at any time, for example by e-mail at datenschutz(at)gemue.de or by telephone on +49 7940 123-0.

 

The data controller responsible in accordance with the purposes of the General Data Protection Regulation (GDPR) of the European Union and other data protection regulations is:

GEMÜ Gebr. Müller Apparatebau GmbH & Co. KG (short: GEMÜ)
Fritz-Müller-Straße 6-8
74653 Ingelfingen-Criesbach
Germany

The designated data protection officer of the data controller can be reached at: datenschutz(at)gemue.de.

A. Use of our app

When using our GEMÜ App, the following personal data is collected:

• IP address,

• Date and time of access to our servers

If you use our app to scan products (QR code or RFID tag), retrieve product data, connect to a GEMÜ product via Bluetooth or use other functions, the app connects to our back-end or our servers and downloads the corresponding data. In the process, log files with the above information are created on our servers.

The legal basis for this is Article 6 para. (1) sen. (1) lit. (b) GDPR, i.e. the initiation or implementation of contractual relationships (in this case our user agreement).

B. Installation of the apps

The GEMÜ App is installed via the AppStore or the Google Play Store under their conditions.

With the AppStore, the App is loaded through the Apple ID created by the respective user. For this, each user already had to agree to Apple's terms and conditions. Details of the "Apple Privacy Policy" can be found at https://www.apple.com/de/privacy/.

Google Play, on the other hand, makes its notices and privacy policy available at https://www.google.de/policies/privacy/.

C. App optimisation

The GEMÜ App optionally collects and transmits data to ensure the quality of the App and to optimise the user experience. In the process, data on the device and its use (stack traces in the event of problems in the App) are collected and transferred to a server of one of our IT service providers. These servers are generally located in an ISO 27001 certified data centre in Germany.

Data processing for App optimisation is only activated during installation if you give your consent. We then process the following data:

• Software version of the GEMÜ app (incl. build number)

• Title and description of the log file

• Type of the logfile (info, error, exception)

• Time of the log

• Version of the operating system

• Device name/model (manufacturer + marketing name + technical name)

• Display resolution

• Display orientation (portrait / landscape) at time of error

• Device language at the time of the log

• RAM consumption at the time of logging

• ROM consumption at the time of logging

• Heap memory usage (RAM memory exclusively available to the app) at 

the time of the error

The legal basis for the reading and transmission of your usage behaviour is Article 6 para. (1) sen. (1) lit. (a) GDPR, i.e. your consent. This consent can be revoked at any time in the future. If you do not wish to contribute to improving the App, you can deactivate the services in the App settings at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

D. Duration of storage

The App optimisation data is stored for 90 days and then automatically deleted.

A. Description and scope of data processing

You can contact us via an integrated inquiry form or the email address provided. In this case the personal data of the user transmitted in each case will be stored.

The data will be used exclusively for the processing of the communication.

B. Purpose of data processing

If you contact us via the integrated inquiry form or email, this also constitutes the necessary legitimate interest in the processing of the data.

C. Legal basis for data processing

If the user has given consent, the legal basis for processing the data is Art. 6 para. (1) sen. (1) lit. (a) GDPR.

The legal basis for the processing of data transmitted while sending the content of the inquiry form or an email is Art. 6 para. (1) sen. (1) lit. (f) GDPR. If the purpose of contact is to conclude a contract, the additional legal basis for the processing is Art. 6 para. (1) sen. (1) lit. (b) GDPR.

D. Duration of storage

The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. For personal data sent in the course of contact via email or inquiry form, this is the case when the respective communication with the user has ended. The communication ends when it can be concluded from the circumstances that the matter in question has been conclusively resolved.

E. Revocation and removal

The user has the possibility to withdraw consent to the processing of their personal data at any time.

If the user contacts us by email, he can object to the storage of his personal data at any time. In such a case, the communication cannot be continued.

The revocation of consent and/or the objection to storage are made possible by e-mail, telephone or contact form on our homepage.

In this case, all personal data stored while establishing contact will be deleted.

The data of the GEMÜ App is maintained and supported by an external IT service provider and hosted on Servers by sub-service provider commissioned by us.

VI. Rights of the data subject

You have the following rights:

• If your personal data is processed, you have the right to obtain information from the controller about the data stored about you (Art. 15 GDPR).
• If inaccurate personal data is processed, you have the right to rectification (Art. 16 GDPR).
• If the legal requirements are met, you may request the erasure or restriction of processing as well as object to processing (Art. 17, 18 and 21 GDPR).
• If the data processing is based on consent, you can withdraw your consent at any time.
• If you have consented to the data processing or if there is a contract for data processing and the data processing is carried out with the help of automated procedures, you may have a right to data portability (Art. 20 GDPR).
• Furthermore, there is a right of appeal to a supervisory authority (Art. 77 GDPR).