Data Protection

As of December 2021

Preamble

Data protection is a top priority for GEMÜ Gebr. Müller Apparatebau GmbH & Co. KG. The careful handling of your personal information is important to us. For this reason, your data will be treated confidentially by us in strict compliance with the applicable data protection regulations.

In the following, we explain to you which data we use on our website, at what time and for what purpose. Our aim is to help you understand how our website works and what means we use to ensure the protection of your personal data, which is important to us. We only use your personal data if we have your consent or legal permission.

On our website, we process the data we need for the website to function, such as necessary cookies. We also use your data when you communicate with us for the purpose of contacting us.

If you have any questions about data protection, please feel free to contact us at any time, for example by e-mail at datenschutz@gemue.de or by telephone on +49 7940 123-0.

Table of contents

I. Identity and contact details of the data controller
II. Contact details of the data protection officer
III. General information on data processing
IV. Rights of the data subject
V. Provision of website and creation of log files
VI. Use of cookies
VII. Registration
VIII. Web shop
IX. Contact via Email
X. Contact form
XI. Geotargeting
XII. Usage of Plugins
XIII. Integration of plugins via external service providers


I. Identity and contact details of the data controller

The data controller responsible in accordance with the purposes of the General Data Protection Regulation (GDPR) of the European Union and other national data protection laws of the Member States as well as other data protection regulations is:

GEMÜ Gebr. Müller Apparatebau GmbH & Co. KG
Fritz-Müller-Straße 6-8
74653 Ingelfingen-Criesbach
Germany
07940 123-0
info@gemu-group.com
www.gemu-group.com/shop

II. Contact details of the data protection officer

The designated data protection officer is:
DataCo GmbH
Dachauer Straße 65
80335 Munich
Germany
+49 89 7400 45840
www.dataguard.de

III. General information on data processing

1. Scope of processing personal data

In general, we only process the personal data of our users to the extent necessary in order to provide a functioning website with our content and services. The processing of personal data regularly only takes place with the consent of the user. Exceptions include cases where prior consent technically cannot be obtained and where the processing of the data is required by law.

2. Legal basis for data processing

Insofar as we obtain the consent of the data subject for processing operations involving personal data, Art. 6 para. (1) sen. (1) lit. (a) GDPR serves as the legal basis.

As for the processing of personal data required for the performance of a contract of which the data subject is party, Art. 6 para. (1) sen. (1) lit. (b) GDPR serves as the legal basis. This also applies to processing operations required to carry out pre-contractual activities.

When it is necessary to process personal data in order to fulfil a legal obligation to which our company is subject, Art. 6 para. (1) sen. (1) lit. (c) GDPR serves as the legal basis.

If vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. (1) sen. (1) lit. (d) GDPR serves as the legal basis.

If the processing of data is necessary to safeguard the legitimate interests of our company or that of a third party, and the fundamental rights and freedoms of the data subject do not outweigh the interest of the former, Art. 6 para. (1) sen. (1) lit. (f) GDPR will serve as the legal basis for the processing of data.

3. Data removal and storage duration

The personal data of the data subject will be erased or restricted as soon as the purpose of its storage has been accomplished. Additional storage may occur if it was provided for by the European or national legislator within the EU regulations, law, or other relevant regulations to which the data controller is subject. Restriction or erasure of the data also takes place when the storage period stipulated by the aforementioned standards expires, unless there is a need to prolong the storage of the data for the purpose of concluding or fulfilling the respective contract.

IV. Rights of the data subject

When your personal data is processed, you are subsequently a data subject in the sense of the GDPR and have the following rights:

1. Right to information

You may request from the data controller to confirm whether your personal data is processed by them.

If such processing is the case, you can request the following information from the data controller:

  • The purpose for which the personal data is processed;
  • The categories of personal data being processed;
  • The recipients or categories of recipients to whom the personal data relating to you have been disclosed or are still being disclosed;
  • The planned duration of the storage of your personal data or, if specific information is not available, criteria for determining the duration of storage;
  • The existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the data controller or a right to object to such processing;
  • The existence of a right of appeal to a supervisory authority;
  • All available information on the source of the data if the personal data is not collected from the data subject;
  • The existence of automated decision-making including profiling under Article 22 para. (1) and para. (4) GDPR and, in certain cases, meaningful information about the data processing system involved, and the scope and intended result of such processing on the data subject.

You have the right to request information on whether your personal data will be transmitted to a third country or an international organisation. In this context, you can then request to be informed about the appropriate guarantees pursuant to Art. 46 GDPR in connection with the transfer.

2. Right to rectification

You have a right of rectification and/or completion vis-à-vis the data controller, if your processed personal data is incorrect or incomplete. The data controller must correct the data without delay

3. Right to the restriction of processing

You may request the restriction of the processing of your personal data under the following conditions:

  • If you challenge the correctness of your personal data for a period of time that enables the data controller to verify the accuracy of your personal data;
  • The processing is unlawful, and you refuse the erasure of the personal data and instead demand the restriction of the use of the personal data;
  • The representative no longer needs the personal data for the purpose of processing, but you need it to assert, exercise or defend legal claims; or
  • If you have objected to the processing pursuant to Art. 21 para. (1) GDPR and it is not yet certain whether the legitimate reasons of the data controller outweigh your reasons.

If the processing of personal data concerning you has been restricted, this data may – with the exception of data storage – only be used with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for reasons of important public interest, interest to the Union, or a Member State.

If the processing has been restricted according to the beforementioned conditions, you will be informed by the data controller before the restriction is lifted.

4. Right to erasure

a) Obligation to erase

If you request from the data controller to delete your personal data with immediate effect, they are required to do so immediately given that one of the following applies:

  • Personal data concerning you is no longer necessary for the purposes for which they were collected or processed.
  • You withdraw your consent, to which the processing is allowed pursuant to Art. 6 para. (1) sen. (1) lit. (a) GDPR or Art. 9 para. (2) lit. (a) GDPR and there is no other legal basis for processing the data.
  • According to Art. 21 para. (1) GDPR you object to the processing of the data given that the processing of the data is justified by a legitimate interest, or you object pursuant to Art. 21 para. (2) GDPR.
  • Your personal data has been processed unlawfully.
  • The act of deleting your personal data will invoke a legal obligation under the Union law or the law of the Member States to which the data controller is subject.
  • Your personal data was collected in relation to information society services offered pursuant to Art. 8 para. (1) GDPR.

b) Information to third parties

If the data controller has made your personal data public and has to delete the data pursuant to Art. 17 para. (1) GDPR, they shall take appropriate measures, including technical means, to inform data processors who process the personal data, that a request has been made to delete all links to such personal data or copies or replications of the personal data, taking into account available technology and implementation costs to execute the process.

c) Exceptions

The right to deletion does not exist if the processing is necessary

  • to exercise the right to freedom of speech and information;
  • to fulfil a legal obligation required by the law of the Union or of the Member States to which the representative is subject, or to perform a task of public interest or in the exercise of public authority delegated to the representative;
  • for reasons of public interest in the field of public health pursuant to Art. 9 para. (2) lit. (h) and (i) and Art. 9 para. (3) GDPR;
  • for archival purposes of public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89 para. (1) GDPR, to the extent that the law referred to in subparagraph (a) is likely to render impossible or seriously affect the achievement of the objectives of that processing, or
  • to enforce, exercise or defend legal claims.

5. Right to information

If you have the right of rectification, erasure or restriction of processing over the data controller, they are obliged to notify all recipients to whom your personal data have been disclosed of the correction or erasure of the data or restriction of processing, unless this proves to be impossible or involves a disproportionate effort.
You reserve the right to be informed about the recipients of your data by the data controller.

6. Right to data portability

You have the right to receive your personal data given to the data controller in a structured, standard and machine-readable format. In addition, you have the right to transfer this data to another person without hindrance by the data controller who was initially given the data, given that

  • the processing is based on a consent in accordance with Art. 6 para. (1) sen. (1) lit. (a) GDPR or Art. 9 para. (2) lit. (a) GDPR or on a contract in accordance with Art. 6 para. (1) sen. (1) lit. (b) GDPR and
  • the processing is done by automated means.

In exercising this right, you also have the right to maintain that your personal data relating to you are transmitted directly from one person to another, insofar as this is technically feasible. Freedoms and rights of other persons shall not be affected.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority delegated to the data controller.

7. Right to object

Subjective to your situation, you have, at any time, the right to object against the processing of your personal data pursuant to Art. 6 para. (1) sen. (1) lit. (e) or (f) GDPR; this also applies to profiling based on these provisions.

The data controller will no longer process the personal data concerning you unless he can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of enforcing, exercising or defending legal claims.

If the personal data relating to you are processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data in regard to such advertising; this also applies to profiling insofar as it is associated with direct marketing.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

Regardless of Directive 2002/58/EG, you have the option, in the context of the use of information society services, to exercise your right to object to automated decisions that use technical specifications.

8. Right to withdraw the data protection consent declaration

You have the right to withdraw your consent at any time. The withdrawal of consent does not affect the legality of the processing carried out on the basis of the consent until the withdrawal.

9. Automated decisions on a case-by-case basis, including profiling

You have the right to not be subjected to a decision based solely on automated processing – including profiling – that will have a legal effect or affect you in a similar manner. This does not apply if the decision:

  • is required for the conclusion or execution of a contract between you and the data controller,
  • is permitted by the Union or Member State legislation to which the data controller is subject, and where such legislation contains appropriate measures to safeguard your rights and freedoms and legitimate interests, or
  • is based on your explicit consent.

However, these decisions must not be based on special categories of personal data under Art. 9 para. (1) GDPR, unless Art. 9 para. (2) lit. (a) or (b) GDPR applies and reasonable measures have been taken to protect your rights and freedoms as well as your legitimate interests.

With regard to the cases referred to in (1) and (3), the data controller shall take appropriate measures to uphold your rights and freedoms as well as your legitimate interests, including the right to obtain assistance from the data controller or their representative, to express your opinion on the matter, and to contest the decision.

10. Right to complain to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in the Member State of your residence or your place of work or place of alleged infringement, if you believe that the processing of the personal data concerning you violates the GDPR.
The supervisory authority to which the complaint has been submitted shall inform the accused of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

V. Provision of website and creation of log files

1. Description and scope of data processing

Each time our website is accessed, our system automatically collects data and relevant information from the computer system of the calling device.

The following data is collected:

  • Information about the Browser type and version used
  • The user's operating system
  • The IP address of the user
  • Date and time of access
  • Web pages from which the user’s system accessed our website
  • Web pages accessed by the user’s system through our website
  • Access status/http status code
  • amount of data transferred in each case

This data is stored in the log files of our system. This data is not stored together with other personal data of the user.

2. Purpose of data processing

The temporary storage of the IP address by the system is necessary for the delivery of the website to the computer of the user. For this purpose, the user’s IP address must be kept for the duration of the session.

The storage in logfiles is done to ensure the functionality of the website. The data is also used to optimize the website and to ensure the security of our IT systems. An analysis of the data for marketing purposes does not take place.

For the aforementioned purposes, our legitimate interest lies in the processing of data in compliance with Art. 6 para. (1) sen. (1) lit. (f) GDPR.

3. Legal basis for data processing

The legal basis for the temporary storage of data and logfiles is Art. 6 para. (1) sen. (1) lit. (f) GDPR.

4. Duration of storage

The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this is possible. In this case, the IP addresses of the users are deleted or alienated so that an assignment of the calling client is not possible.

5. Objection and removal

The collection of data for the provision of the website as well as the storage of data in log files are essential for the operation of the website. Therefore, the user may not object to the aforementioned processes.

VI. Use of cookies



VII. Registration

1. Description and scope of data processing

We offer users the opportunity to register by providing personal data. The data is entered into an input mask and transmitted to us and stored. The data will not be passed on to third parties. The following data is collected as part of the registration process:

  • Email address
  • Last name
  • First name
  • Address
  • Telephone / mobile phone number
  • Date and time of registration
  • Department

As part of the registration process, the user's consent to the processing of this data is obtained.

2. Purpose of data processing

Your registration is necessary for the use of certain contents and services on our websites (to avoid misuse) or for the fulfilment of a contract or for the implementation of pre-contractual measures, e.g. to determine the individual price for your company.

3. Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. (1) sen. (1) lit. (a) GDPR if the user has given his consent.

If the registration serves the fulfilment of a contract to which the user is a party or the execution of pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 para. (1) sen. (1) lit. (b) GDPR.

4. Duration of storage

The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected.

This is the case for the data collected during the registration process for the fulfilment of a contract or for the execution of pre-contractual measures if the data is no longer required for the implementation of the contract. Even after the conclusion of the contract, it may be necessary to store personal data of the contractual partner in order to comply with contractual or legal obligations.

5. Objection and removal

As a user you have the possibility to cancel the registration at any time. You can request a change to the data stored about you at any time.

If you wish to change or delete your account, you can inform us of your wish in the "my data" area by clicking on the "Change personal data" button or by e-mail (shop@gemu-group.com).

If the data is necessary for the fulfilment of a contract or for the implementation of pre-contractual measures, a premature deletion of the data is only possible insofar as contractual or legal obligations do not stand in the way of a deletion.

VIII. Web shop

We offer a web shop on our website. For this we use the following web shop software: Intellishop AG.

The website and the web shop are hosted on external servers by a service provider commissioned by us.

Our service provider is ETES GmbH. The servers automatically collect and store information in so-called server log files, which your browser automatically transmits when you visit the website. The stored information is:

  • Browser type und version
  • Used operating system
  • Referrer URL
  • Hostname of the accessing computer
  • Date and time of the server request
  • IP address of the user´s device

This data will not be merged with other data sources. The data is collected on the basis of Art. 6 para. (1) sen. (1) lit. (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website - and server log files are therefore recorded.

We have concluded a data processing agreement with the relevant service provider in which we oblige the relevant service provider to protect user data and not to pass it on to third parties. The server of the website is geographically located in Germany.

IX. Contact via Email

1. Description and scope of data processing

You can contact us via the email address provided on our website. In this case the personal data of the user transmitted with the email will be stored.

The data will be used exclusively for the processing of the conversation.

2. Purpose of data processing

If you contact us via email, this also constitutes the necessary legitimate interest in the processing of the data.

3. Legal basis for data processing

If the user has given consent, the legal basis for processing the data is Art. 6 para. (1) sen. (1) lit. (a) GDPR.

The legal basis for the processing of data transmitted while sending an email is Art. 6 para. (1) sen. (1) lit. (f) GDPR. If the purpose of the email contact is to conclude a contract, the additional legal basis for the processing is Art. 6 para. (1) sen. (1) lit. (b) GDPR.

4. Duration of storage

The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. For personal data sent by email, this is the case when the respective conversation with the user has ended. The conversation ends when it can be concluded from the circumstances that the matter in question has been conclusively resolved.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

5. Objection and removal

The user has the possibility to withdraw the consent to the processing of their personal data at any time. If the user contacts us by email, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued.

We enable you to revoke your consent and object to storage both via the contact form and by email. You can also contact us by post.

In this case, all personal data stored while establishing contact will be deleted.

X. Contact form

1. Description and scope of data processing

A Contact form is available on our website, which can be used for electronic contact. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. When sending the message the following data will also be stored:

  • Email address
  • Last name
  • First name
  • Address
  • Telephone / mobile phone number
  • Date and time of registration
  • Department

As part of the sending process, your consent will be obtained for the processing of your data and reference will be made to the privacy policy.

Alternatively, you can contact us via the email address provided. In this case the personal data of the user transmitted with the email will be stored.

The data will be used exclusively for the processing of the conversation.

2. Purpose of data processing

The processing of the personal data from the input mask serves us exclusively for the purpose of establishing contact. If you contact us by email, this also constitutes our necessary legitimate interest in the processing of the data.
The other personal data processed during the sending process serve to prevent misuse of the Contact form and to ensure the security of our information technology systems.

3. Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. (1) sen. (1) lit. (a) GDPR if the user has given his consent.

The legal basis for the processing of data transmitted while sending an email is Art. 6 para. (1) sen. (1) lit. (f) GDPR. If the purpose of the email contact is to conclude a contract, the additional legal basis for the processing is Art. 6 para. (1) sen. (1) lit. (b) GDPR.

4. Duration of storage

The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. For the personal data from the input mask of the Contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation ends when it can be inferred from the circumstances that the facts in question have been conclusively clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

5. Objection and removal

The user has the possibility to withdraw the consent to the processing of their personal data at any time. If the user contacts us by email, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued.

We enable you to revoke your consent and object to storage both via the contact form and by email. You can also contact us by post.

In this case, all personal data stored while establishing contact will be deleted.

XI. Geotargeting

We use the IP address and other information provided by the user (e.g. the postal code used for registration or ordering) to approach regional target groups (so-called "geotargeting").

The regional target group approach is used, for example, to automatically display regional offers or advertisements that often are more relevant to users. The legal basis for the use of the IP address and any other information provided by the user (e.g. postal code) is Art. 6 para. (1) sen. (1) lit. (f) GDPR, based on our legitimate interest in ensuring a more precise target group approach and thus providing offers and advertising with greater relevance for our users.

Part of the IP address and the additional information provided by the user (e.g. postal code) are merely processed and not stored separately.

You can prevent geotargeting by, for example, using a VPN or proxy server that prevents accurate localisation. In addition, depending on the browser you are using, you can also deactivate a location localisation in the corresponding browser settings (as far as this is supported by the respective browser).

We use geotargeting on our website for the following purposes:

  • Redirecting the user to the appropriate country/region website;
  • Evaluations via Matomo.

XII. Usage of Plugins

We use plugins for various purposes. The plugins used are listed below:

Use of Matomo

1. Scope of processing of personal data

We use the open-source tracking tool Matomo https://matomo.org/ to analyse the surfing behaviour of our users. This allows personal data to be stored and evaluated, in particular the user's activity (in particular which pages have been visited and which elements have been clicked on) as well as device and browser information (in particular the IP address and the operating system).

The software is set so that the IP addresses are not stored completely, but 2 bytes of the IP address are masked for anonymization (e.g.: 192.168.xxx.xxx). In this way, it is no longer possible to assign the shortened IP address to the calling computer.

Matomo is run on our own servers, so the data is stored in our own MySQL database. Logs or report data are not sent to Matomo servers.

2. Purpose of data processing

The processing of users' personal data enables us to analyse the surfing behaviour of our users. By evaluating the data collected, we are able to compile information on the use of the individual components of our online presence. This helps us to constantly improve our online presence and its user-friendliness. The analysis is based on log files only.

3. Legal basis for the processing of personal data

The legal basis for the processing of the users´ personal data is our legitimate interest in analysing the use of the platform and optimising it in accordance with Art. 6 para. (1) sen. (1) lit. (f) GDPR.

4. Duration of storage

Your personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law, e.g. for tax and accounting purposes.

5. Possibility of objection

You can prevent Matomo from collecting and processing your personal data by preventing the storage of cookies from third parties on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser or by using a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser.

Use of Google Tag Manager

1. Scope of processing of personal data

We use the Google Tag Manager https://www.google.com/intl/de/tagmanager/ of Google Ireland Ltd., Gordon House, Barrow Street, D04 E5W5, Dublin, Ireland (hereinafter referred to as Google). With Google Tag Manager, tags from Google and third-party services can be managed and bundled and embedded on an online presence. Tags are small code elements on an online presence that are used, among other things, to measure visitor numbers and behaviour, capture the impact of online advertising and social channels, use remarketing and targeting, and test and optimize online presences. When a user visits the online presence, the current tag configuration is sent to the user's browser. It contains statements about which tags are to be triggered. Google Tag Manager triggers other tags that may themselves collect data. You will find information on this in the passages on the use of the corresponding services in this privacy policy. Google Tag Manager does not access this data.

For more information about the Google Tag Manager, please visit https://www.google.com/intl/de/tagmanager/faq.html and see Google's privacy policy: https://policies.google.com/privacy?hl=en

2. Purpose of data processing

The purpose of the processing of personal data lies in the collected and clear administration as well as an efficient integration of the services of third parties.

3. Legal basis for the processing of personal data

The legal basis for the processing of personal data is the user's given consent in accordance with Art. 6 para. (1) sen. (1) lit. (a) GDPR.

4. Duration of storage

Your personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law. Advertising data in server logs is anonymized by Google's own statements to delete parts of the IP address and cookie information after 9 and 18 months respectively.

5. Possibility of revocation of consent and removal

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the revocation.

You may prevent the collection and processing of your personal data by Google by preventing the storage of cookies by third parties on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser or by installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser. You can also prevent the collection of data generated by the cookie and related to your use of the online presence (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

With the following link you can deactivate the use of your personal data by Google: https://adssettings.google.de

Further information on objection and removal options against Google can be found at: https://policies.google.com/privacy?gl=EN&hl=en

Use of Cookiebot

1. Scope of processing of personal data

We use functionalities of the Cookie Content solution Cookiebot from Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark (hereinafter referred to as Cybot).

Cookiebot offers a software solution that takes care of the collection of consent about cookie usage and the tracking of online users. Cookiebot informs the users of our website about the cookies used on our website. You also have the possibility to deactivate cookie groups except for functional cookies (which are necessary for the smooth display of our website). We are obliged to document your consent or refusal in accordance with Art. 7 para. (1) GDPR.
The following personal data will be processed by Cybot:

  • The IP-number of the end user in anonymized form (the last three digits are set to '0').
  • Date and time of consent given.
  • Browser of the user.
  • The URL where consent was given.
  • An anonymous, random and encrypted key.
  • The consent status of the end user, which serves as proof of consent.

Cookies of Cybot are stored on your device.

The key and consent status are also stored in the user's browser in the cookie of Cybot called "CookieConsent". This enables the website to automatically read and follow the end user's consent in all subsequent page requests and future user sessions for up to 12 months. The key will be used for the proof of consent and for an additional option to check if the consent status stored in the user's browser is unmodified compared to the original consent sent to Cybot.

If the "Collective Consent-feature" is enabled to control the consent for multiple web pages through a single user consent, Cybot will also store another separate, random, unique ID with the user's consent. If all the following criteria are met, this key will be stored in an encrypted form in the cookie "CookieConsentBulkTicket" in the user's browser.

All data is hosted in an Azure data centre of the cloud provider Microsoft Ireland Operations Ltd, South County Business Park, One Microsoft Court, Carmanhall and Leopardstown, Dublin, D18 P521, Ireland.

For further information on the processing of data by Cybot, please click here: https://www.cookiebot.com/en/privacy-policy/

2. Purpose of data processing

We use Cookiebot to create and display cookie statements for users and to store and display cookie scan reports in the privacy policy. This enables us to comply with our information obligations towards the users of our website in accordance with Art. 13, 14 GDPR and to obtain and document consents to the use of cookies in compliance with the data protection laws.

Furthermore, we use Cookiebot to obtain aggregated information about the selection decisions of users regarding accepted cookie types and to create a graphical representation of these in the Service-Manager.

3. Legal basis for the processing of personal data

The legal basis for data processing is Art. 6 para. (1) sen. (1) lit. (f) GDPR. Our legitimate interest here lies in the data processing purposes mentioned under 2. The interests and rights of users are considered accordingly by anonymising the IP address.

4. Duration of storage

Your personal information will be stored by Cybot for as long as necessary to fulfill the purposes described in this privacy policy or as required by law, e.g. for tax and accounting purposes.

The cookies used by Cookiebot are stored on the users' device for up to 12 months.

5. Possibility of revocation of consent and removal

You can prevent the collection and processing of your personal data by Cybot by preventing the storage of third party cookies on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser or by installing a script blocker such as NoScript https://noscript.net/oder Ghostery https://www.ghostery.comin your browser.

For more information on how to object and remove a complaint against Cybot, please see: https://www.cookiebot.com/en/privacy-policy/

XIII. Integration of plugins via external service providers

Use of Amazon Cloudfront

1. Purpose of data processing

We integrate certain plugins on our website via external service providers in the form of content delivery networks. When you access our website, a connection is established to the servers of the providers used by us to retrieve content and store it in the cache of the user's browser. This allows personal data to be stored and evaluated in server log files, in particular device and browser information (e.g. IP address and operating system). The use of the functions of these services serves to deliver and accelerate online applications and content.

2. Legal basis for data processing

The collection of this data is based on Art. 6 para. (1) sen. (1) lit. (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website.

3. Duration of storage

Your personal information will be retained for as long as is necessary to fulfil the purposes described in this Privacy Policy or as required by law.

4. Objection and removal

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

Use of Algolia

1. Purpose of data processing

We use Algolia Instantsearch on our website, a search engine service provided by Algolia Inc. ("Algolia") to search and index content. By using Algolia Instantsearch, your IP address and search query are transmitted to a server of Algolia and stored there for 90 days for statistical purposes. You can find more details in the privacy policy of Algolia under https://www.algolia.com/policies/privacy.

Algolia does not transfer the collected data to third parties, but processes it exclusively internally for statistical evaluations and the monitoring of its services.

Algolia Instantsearch is used for the purpose of making it easier to find the products contained in our online shop and to ensure user-friendliness.

2. Legal basis for data processing

The collection of this data is based on Art. 6 para. (1) sen. (1) lit. (f) GDPR.

3. Duration of storage

The data is stored on Algolia's server for a period of 90 days.

4. Objection and removal

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

Use of Userlike

1. Purpose of data processing

We use chat software from the company Userlike, Probsteigasse 44-46, 50670 Cologne, Germany. You can use the chat like a contact form to chat with our staff in almost real time. When you start the chat, the following personal data is collected:

  • Date and time of the chat,
  • The contact details you entered: First name, last name, and email address.

Depending on the course of the conversation with our staff, further personal data may be collected during the chat and entered by you. The nature of this data depends largely on your enquiry or the problem you are describing to us. The purpose of processing all this data is to provide you with a fast and efficient means of contact and thus to improve our customer service.

All our employees have been and will be trained on the topic of data protection and taught how to handle customer data safely and confidentially. All our employees are bound to confidentiality and have signed an addendum in their employee contracts to commit to maintaining confidentiality and observing data protection.

2. Legal basis for data processing

After your consent (cookie consent tool), the chat widget is loaded from AWS Cloudfront in the form of a JavaScript file. The chat widget technically represents the source code that is executed on your computer and enables the chat. The collection of this data is based on Art. 6 para. (1) sen. (1) lit. (a) GDPR. In addition, we save the chat history. This serves the purpose of sparing you extensive explanations about the history of your enquiry under certain circumstances as well as for the constant quality control of our chat offer. The processing is therefore permitted in accordance with Art. 6 para. (1) sen. (1) lit. (f) GDPR.

3. Duration of storage

We store the history of the chats for a period of 36 months.

4. Objection and removal

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

This privacy policy has been created with the assistance of DataGuard.